Exchanges on item's size only by contacting customer service or visiting a store. You will receive an email when your order is ready for pickup.įree returns and exchanges for online orders within 30 days from the date of delivery. Pick Up In-Store: Orders placed by 4pm ET Monday – Friday deliver within 2-4 business days to the store of your choosing. Next Business Day Delivery: Orders placed by 12:30pm ET Monday - Friday deliver the following business day. Items transferred from Europe can take up to 7 business days. Most orders deliver within 1-3 business days. Standard Delivery: Orders placed by 4pm est will deliver in 1-5 business days. Reduced Carbon Delivery: Orders placed by 4pm est will deliver in 1-5 business days with the least impact on the environment. Some orders may require additional validation that can take 24-36 hours, which may delay delivery.Īdult signature is required on all shipments.įor orders with two or more items, items may ship separately. All other orders are processed the following business day. Orders placed Monday to Friday by cutoff time are processed that day, except for federal holidays. Any orders placed on or after 12/17, will follow our free 30-day return policy. Estimate shipping below or refrence the estimated delivry date during checkout.Įxtended Holiday Return Policy: Free returns until 1/15 for orders placed between 11/2-12/16. The remaining carbon emissions associated with all activities in this product’s life cycle are carefully calculated, and we commit to invest funds into carbon removal projects that protect and restore natural ecosystems to tackle climate change.įor delivery by 12/22, order by 2pm ET 12/14, or 12/21 on select items. Carbon footprint: we work to continually reduce the environmental footprint of our products. Balenciaga is also fur- and exotic leather-free. At all levels and in all locales-whether at offices and stores or along the supply chain-we respect high standards for social and ecological responsibility. The goal of reducing our environmental impact influences our decisions. Our approach: We are committed to the sustainable and ethical management of our operations. Organic cotton cultivation ensures better remuneration and working conditions for the growers. This method of cultivation requires half as much water as conventional cotton on average, improves soil quality, and respects ecosystems and biodiversity. Shipping and handling is not refundable.Details: This product contains 93% organic cotton, grown without chemical fertilizers, pesticides or GMOs. YOU ARE RESPONSIBLE for the item(s) until they reach us. If products are not returned in the condition in which they were received (that means unworn and in original intact packaging), WE RESERVE THE RIGHT TO REFUSE THE RETURN. Products MUST be UNWORN, UNWASHED and returned in their original NEW condition, including tags and packaging. WE ARE NOT RESPONSIBLE FOR THESE ITEMS RETURNED WITHOUT APPROVAL. DO NOT RETURN ITEMS WITHOUT AUTHORIZATION. Once your return request is approved, you will receive further instructions on how to handle. You may be contacted for further information on the item(s) you wish to return. Within the order page there is a return request button on the right side of the items. To request a return approval, go to the 'completed orders' area of your account page. If your items qualify as totally new, you may return some items WITH PRIOR APPROVAL for a store credit within 14 days of purchase date. However, we'll do our best to make you happy. You wouldn't want us to put underwear someone else has taken ownership of back on the shelf.would you?! No. But you can't have worn it, washed it, opened it, etc. We want you to be happy with your purchase. Orders are processed Mon-Fri during normal business hours. PLEASE BE SURE YOU ARE AWARE OF YOUR COUNTRIES RULES AND ASSESSMENTS. NOTE ON INTERNATIONAL (ALL NON-USA) ORDERS - WOOD UNDERWEAR AND ITS AGENTS ARE NOT RESPONSIBLE FOR BROKERAGE, FEES, CUSTOMS, DUTIES AND OTHER TAXES ASSOCIATED WITH INTERNATIONAL SHIPMENTS. International orders are 15 – 35 business days delivery - location and shipping method dependent. New Norm: Orders are generally shipped in 1 business day after your order is processed and they normally take an additional 3 - 8 business days for standard U.S. We appreciate your extra planning for the timing aand your patience. However, there are some new normal which means 2 day service can be 3-5 days. For the most part they are incredibly reliable. We do our best to get your order out within 1 business day and once it’s in the hands of the shippers we are all at their mercy. NOTE: Shipping is taking longer…it just is.
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